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Product Training
What you'll learn
Assesment
Curriculum
1. Contact Center & Telephony Basics
6
1.1 Contact Center & Telephony Basics
1.2 Basic Telephony Concepts
1.3 Call Flow Understanding
1.5 Business Use Cases
Level 1 – Contact Center & Telephony Basics Assessment
Level 2-Scenario Based Questions
2. Dialshree Agent Panel
2
Dialshree Admin Panel
1
Free
Buy Now
Intermediate
N/A
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