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Product Training
What you'll learn
Assesment
Curriculum
1. Contact Center & Telephony Basics
6
1.1 Contact Center & Telephony Basics
1.2 Basic Telephony Concepts
1.3 Call Flow Understanding
1.5 Business Use Cases
Level 1 – Contact Center & Telephony Basics Assessment
Level 2-Scenario Based Questions
2. Dialshree Agent Panel
3
3. Dialshree Admin Panel
3
4. Campaign, List&Leads
2
5. Inbound, Scripts, Filters, Recordings & Sticky Agent
2
Omnichannel, Message board & Ticketing
2
Voice Analysis
2
Voicelink-Reseller& Client
2
Greeter
4
Free
Enroll Now
Intermediate
N/A
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