Pre Sales

Day 2 : Core Concepts Training: BPO, Telephony, Hardware & Solutions

Core Concepts Training: BPO, Telephony, Hardware & Solutions

1. Knowledge Sharing of BPO Domain

A brief introduction to the BPO industry, customer types, processes, and how different domains operate.
Link: Knowledge Sharing of BPO Domain

2. Telephony Knowledge

Understanding the basics of telephony, call flow, SIP, PRI, and how communication systems function.
Link: Telephony Knowledge

3. Hardware Knowledge

Overview of hardware components used in telephony and contact center setups, including gateways, servers, and network devices.
Link: Hardware Knowledge

4. Solution Offering

Understanding how to present solutions to customers, mapping requirements with product features, and proposing the right modules.
Link: Solution Offering

5. Inhouse vs Cloud-Based Solution

Clarification on the difference between on-premise (inhouse) deployments and cloud-hosted platforms, with pros and cons of each.
Link: Inhouse Vs Cloud-Based Solution

Core Concepts Training: BPO, Telephony, Hardware & Solutions

Pre-Sales Quiz

Pre-Sales Quiz 2

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