Pre Sales

Day 3 : Products & Solution overview

Products & Solution Overview

1. DialShree

A brief introduction to DialShree product, its purpose, and core features used across contact centers.


2. DialShree Agent Panel

2.1 Agent Login and Closer Inbound Group Selection

Understanding how agents log in, choose inbound/closer groups, and get configured for call handling.
Link: Agent Login and Closer Inbound Group Selection

2.2 Dashboard

Overview of the agent panel dashboard, including live stats, call details, performance indicators, and agent activity status.
Link: Dashboard

2.3 Types of Calls

Explaining different call types handled by agents—Inbound, Outbound, Auto-dial, Manual, and Transfer calls.
Link: Types of Calls

Pre-Sales Quiz

Pre-Sales Quiz 2

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