Day 3 : Products & Solution overview
A brief introduction to DialShree product, its purpose, and core features used across contact centers.
Understanding how agents log in, choose inbound/closer groups, and get configured for call handling.
Link: Agent Login and Closer Inbound Group Selection
Overview of the agent panel dashboard, including live stats, call details, performance indicators, and agent activity status.
Link: Dashboard
Explaining different call types handled by agents—Inbound, Outbound, Auto-dial, Manual, and Transfer calls.
Link: Types of Calls
System Overview & Login Configuration
Campaign Configuration – Outbound
Campaign Configuration – Inbound
Agent Interface & Workflow
Recording, Dispositions & Quality Control
Reporting & Analytics
Whisper, Barge & 3-Way Call Demonstration
Integrations & API Understanding
Omnichannel & Add-ons (WhatsApp, SMS, Email, Webchat)
Custom IVR Design & Call Routing Logic
Lead Management & Data Handling
Queue Management & Agent Skill Routing
High Availability (HA) & Load Balancing Overview
Live Demo Simulation (Presales Skill Test)
Pre-Sales Quiz
Pre-Sales Quiz 2
No Comments Yet