Day-20 to 22 Greeter
Overview and functional understanding of the Greeter product, including its purpose, workflow, and role in customer interaction.
Understanding of Admin and Reseller configurations, including management of tenants, settings, user permissions, and operational controls.
Hands-on understanding of Agent panel features such as call handling, workflows, UI operations, and productivity tools.
🔗 Greeter, Admin / Reseller, Agent
System Overview & Login Configuration
Campaign Configuration – Outbound
Campaign Configuration – Inbound
Agent Interface & Workflow
Recording, Dispositions & Quality Control
Reporting & Analytics
Whisper, Barge & 3-Way Call Demonstration
Integrations & API Understanding
Omnichannel & Add-ons (WhatsApp, SMS, Email, Webchat)
Custom IVR Design & Call Routing Logic
Lead Management & Data Handling
Queue Management & Agent Skill Routing
High Availability (HA) & Load Balancing Overview
Live Demo Simulation (Presales Skill Test)
Pre-Sales Quiz
Pre-Sales Quiz 2
No Comments Yet