Day 4 – DialShree Agent-Side Functional Training
Day 4 – DialShree Agent-Side Functional Training
Introduction to how agents manage ongoing calls, including live call handling options and real-time call activity insights.
Link: Overview of Active Call Management Features
Understanding core call control options such as Hold, Mute, Transfer, Conference, and Dispositioning during or after calls.
Link: Call Controls Features
Overview of omnichannel capabilities like WhatsApp, Email, SMS, and Chat integration handled from the agent panel.
Link: Omnichannels
System Overview & Login Configuration
Campaign Configuration – Outbound
Campaign Configuration – Inbound
Agent Interface & Workflow
Recording, Dispositions & Quality Control
Reporting & Analytics
Whisper, Barge & 3-Way Call Demonstration
Integrations & API Understanding
Omnichannel & Add-ons (WhatsApp, SMS, Email, Webchat)
Custom IVR Design & Call Routing Logic
Lead Management & Data Handling
Queue Management & Agent Skill Routing
High Availability (HA) & Load Balancing Overview
Live Demo Simulation (Presales Skill Test)
Pre-Sales Quiz
Pre-Sales Quiz 2
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