Product Training
Product Training
Day 3 : Sales Cycle
Day 3 : Project Implementation and Documentation of SOW
Day 4 : Business Development
Day 5 : Communication skills
Day 6 : Know Your Customer (Ideal Customer)
Day 7 : Lead Generation ( Freelancer, Upwork ) etc
Day 7 : Personality Development
Day 8 : Our Partner list and approachment (Partner Engagement Model)
Day 8 : Comparison in Market
Day 9 : Knowledge Sharing of BPO Domain
Day 10 : Telephony Knowledge
Day 10 : Hardware Knowledge for Telephony & Communication
Day 11 : In-House vs Cloud-Based Call Center Solutions
Day 11 : Dialer – Agent Side
Day 12 : Dialer – Admin Side
Day 13 : Different Ways to Provide Our Solution to End Customer
Day 14 : Other Product Basics
Day 15 : Integration with CRM Systems
Day 16 : Prerequisites in Telephony and Architecture Diagram
Day 16 : Case Study
Day 17 : Industry-wise Solution Offering
Day 18, 19 & 20 : Tools Training Agenda
Sales Quiz
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