To ensure a smooth transition from sales to delivery by following structured implementation steps, maintaining clear documentation, and achieving successful project closure.
Conduct an internal project kick-off meeting with the delivery team.
Share SOW, scope, timelines, and responsibilities.
Assign roles for project execution.
Document Minutes of Meeting (MOM) for clarity and accountability.
📂 Resource: Internal KOC Document
Organize an official kick-off meeting with the client.
Present project plan, deliverables, and communication protocols.
Establish escalation matrix and reporting timelines.
Ensure alignment of expectations between client and internal teams.
Execute the project in phases as defined in SOW.
Maintain transparent communication through periodic updates.
Share progress reports and track milestones.
📂 Resource: Project Journey Document
Conduct final project review with client.
Obtain sign-off on deliverables and performance.
Handover required documentation, credentials, and closure reports.
Document lessons learned for future improvements.
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